Our website address is: http://thesculptmethod.com.au
This Privacy Policy sets out how The Sculpt Method On Demand (“we,” “our,” or “us”) upholds your rights under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”). It explains what personal information we collect, how we handle it, and how we protect your privacy when you use our services.
In this Privacy Policy, all terms defined in the Privacy Act 1988 (Cth) have the same meaning.
The Sculpt Method On Demand may update this policy from time to time by publishing a revised version on our website. This Privacy Policy is effective from 20 October 2025.
What We Collect
We may collect the following types of personal information from you:
- Name
- Contact details including email address and phone number
- Date of birth
- Payment information (bank account and/or credit card details)
- Payment history
- Demographic information such as postcode, preferences, and interests
- Information provided in surveys, feedback forms, or promotions
- For employment or recruitment purposes: employment history, education, qualifications, and experience
Providing your personal information is optional; however, without certain details, we may be unable to provide you with access to our on demand platform or related services.
How We Collect and Hold Personal Information
We collect personal information directly from you in several ways, including:
- When you register or subscribe through our website or app
- When you make a purchase or payment
- When you communicate with us by email, phone, social media, or online forms
- When you take part in surveys, promotions, or feedback requests
All personal information is stored securely, using appropriate electronic and managerial safeguards to prevent unauthorised access, modification, or disclosure.
Sensitive Information
“Sensitive information” refers to details about your mental or physical health and wellbeing.
The Sculpt Method On Demand will only collect sensitive information with your consent (unless otherwise required by law). This information will only be used for the purpose of providing you with safe and suitable Pilates guidance or support.
Sensitive information we may collect includes:
- Health information relevant to exercise participation
- Pregnancy status
- Injuries or medical conditions
- Medications (if relevant to exercise suitability)
- Other health-related details necessary to tailor our classes and advice
We will not share this information with third parties without your consent unless required by law.
How We Use Your Information
We use your personal information for purposes such as:
- Managing your account and membership with The Sculpt Method On Demand
- Providing you with access to our video platform and online classes
- Improving our services, website, and user experience
- Sending updates, offers, or other communications we think may interest you (via email or SMS)**
- Processing payments and maintaining accurate billing records
You may opt out of marketing communications at any time by following the unsubscribe instructions provided in our emails or messages.
We will never sell your personal information to any third party.
Disclosure of Information
We may disclose your personal information:
- To third-party service providers who assist us with operations such as payment processing, digital hosting, and email communications
- When required or authorised by law
- When you have provided consent
Some of these service providers may be located overseas. By using our services and providing your personal information, you consent to such disclosures.
Security
We are committed to protecting your personal information.
We use secure systems and practices to prevent unauthorised access, use, alteration, or disclosure of your information. While we take all reasonable precautions, no online platform can guarantee absolute security, and you acknowledge this when providing your information.
Cookies
Our website uses cookies (small text files stored in your web browser) to enhance your online experience and help us analyse how our site is used.
You may choose to accept or decline cookies in your browser settings. Disabling cookies may limit your ability to fully access certain features of our site.
Links to Other Websites
Our website may contain links to other sites of interest. Please note that once you leave our website, we have no control over the privacy practices of those sites. We recommend reviewing the privacy policy of any website you visit through our links.
Questions and Complaints
If you have any questions about this Privacy Policy or wish to make a complaint about how your personal information has been handled, please contact us at:
📧 hello@thesculptmethod.com.au
We take privacy concerns seriously and will respond to all inquiries promptly.